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Exchange & Returns

1- Return of items:

The customer has a period of 14 (fourteen) days from the receipt of the order to return one or more items.

2- Return request:

The customer must inform Olivia Dar of their intention to return an item by sending an email to info@oliviadar.com, specifying the reason for the return.

3- Customer service validation:

Customer service (after-sales service) will confirm the request by email and indicate the procedure to follow to complete the return.

4- Return conditions:

Items must be returned within 14 (fourteen) days after receipt, in their original packaging, in perfect condition, unworn and undamaged.

5- Return costs:

Return costs are the responsibility of the customer.

6- Exchange:

Only one exchange is possible per order.
Once the item has been returned and verified, a store credit will be issued.
This store credit can be used on the website to order the desired item