All sales at our website www.oliviadar.com are final.
We have curated handmade collection, which means Exchanging and Returning would not be possible always. However, if it's a genuine Size Exchange we can surely support.
Please inform us within 7 days of receipt of your order of any request exchange or problem with your order, and we will try to accommodate. In most cases we can accept exchange ONLY if box and tags are intact and goods are unused. For a size exchange, if we don't have your size available, we will provide a store credit. Buyer is responsible for the return of the package.
If you have any questions or concerns with regard to sizing, materials or colors of a specific product on our site, please e-mail us on firstname.lastname@example.org before committing to purchase.
Refunds are processed based on fulfilment errors, such as incorrectly shipped or missing items.
Feel free to contact us with any questions.